Oven Cleaning Bloomsbury Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Bloomsbury provides domestic and commercial oven cleaning and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below.
Client means the person, company or organisation requesting or receiving services from Oven Cleaning Bloomsbury.
Company means Oven Cleaning Bloomsbury, the provider of oven cleaning and related services.
Services means any oven cleaning, appliance cleaning or associated work carried out by the Company for the Client.
Premises means the property where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company provides professional oven cleaning and related services, including but not limited to cleaning of ovens, hobs, extractors, ranges and other similar appliances as agreed at the time of booking. The precise scope of work for each appointment will be confirmed during the booking process based on the information provided by the Client.
The Company reserves the right to refuse, suspend or discontinue Services where it reasonably considers that the work requested is unsafe, unsuitable, unlawful or beyond the capabilities of the equipment and materials normally used.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking channels. By making a booking the Client confirms that they are at least 18 years old and legally capable of entering into binding contracts.
The Client must provide accurate information about the Premises, including property type, parking arrangements, access requirements and details of the appliance or appliances to be cleaned. The Company may adjust the quoted price or the scope of Services if the information provided is incomplete or inaccurate.
Any appointment date and time given at the time of booking is subject to availability and is not confirmed until accepted by the Company. The Company will confirm the booking details with the Client. The Company may, at its discretion, request a deposit or pre-payment to secure the booking.
The Client is responsible for ensuring that a person with authority to grant access to the Premises is present at the agreed time. Failure to provide access may be treated as a late cancellation and charges may apply as set out below.
4. Prices and Quotations
Prices for Services are usually provided as fixed fees for specific appliance types or as tailored quotations for more complex work. All prices are given in pounds sterling and are inclusive or exclusive of any applicable taxes as expressly stated.
Any quotation provided by the Company is based on the information supplied by the Client and on the assumption that the appliance is in a reasonable condition for cleaning. The Company reserves the right to revise the price if, upon arrival, the Technician finds that additional work is required, the appliance type is different, or the condition is substantially worse than described. In such cases the Technician will explain the change and obtain the Clients agreement before proceeding.
Promotional offers, discounts or vouchers are subject to any additional terms stated at the time of the offer and cannot usually be combined with other promotions unless the Company clearly states otherwise.
5. Payments and Charges
Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work at the Premises. The Company accepts the payment methods that are made available by it from time to time. The Client must ensure that funds are available for payment at the time required.
Where the Company has agreed to accept payment in advance, the Client must pay the required amount before the scheduled appointment. If payment is not received by the agreed time, the Company may cancel or rearrange the booking.
For commercial Clients or Clients with approved credit accounts, payment terms will be agreed separately. If an invoice is issued, it must be paid in full by the due date shown. The Company reserves the right to charge interest at the statutory rate for late payments and to recover reasonable costs of collection.
If the Technician is unable to carry out the Services due to non provision of access, incorrect information supplied by the Client, or failure to comply with these Terms and Conditions, the Company may charge a call out fee or a proportion of the quoted amount to cover wasted time and travel costs.
6. Cancellations and Rescheduling
The Client may cancel or request to reschedule an appointment by contacting the Company through its accepted communication channels. To avoid cancellation charges, the Client should provide as much notice as reasonably possible and, in any event, no less than the minimum period stated by the Company at the time of booking.
Where the Client cancels a confirmed appointment with less than twenty four hours notice, the Company may charge a cancellation fee which may be up to the full quoted price of the Services. If the Client fails to provide access to the Premises at the agreed time, this may be treated as a late cancellation.
The Company aims to attend appointments at the agreed time but cannot guarantee exact arrival times due to factors such as traffic, weather and prior job overruns. If the Company needs to cancel or rearrange an appointment, it will notify the Client as soon as reasonably practicable and offer an alternative time. The Company shall not be liable for any indirect losses or costs arising from such changes, but any pre paid amounts for cancelled appointments will be refunded or applied to a future booking at the Clients choice.
7. Client Responsibilities
The Client must ensure that the Premises are safe for the Technician to work in and that reasonable access is available. This includes providing clear access to the appliance, adequate lighting, running water and electricity, and suitable parking or loading arrangements where required.
The Client should remove any items stored in or on the appliance, such as trays, pots, personal items and food. If the Technician is required to remove such items, no liability is accepted for accidental damage to those items unless caused by negligence.
The Client must inform the Company of any known defects, damage, electrical issues, gas issues or other safety concerns relating to the appliance or Premises prior to the start of the Services. The Company reserves the right not to work on an appliance that it reasonably considers unsafe.
Children and pets should be kept away from the work area for the duration of the appointment and for any subsequent period recommended by the Technician, particularly while appliances cool down or cleaning products remain active.
8. Performance of the Services
The Technician will carry out the Services with reasonable care and skill, using methods and cleaning products that are suitable for professional oven cleaning. The specific process may vary depending on the appliance type, condition and material.
While the aim of the service is to remove heavy grease, carbon deposits and food residues, the Company cannot guarantee the complete removal of all staining, discolouration or burnt on deposits, particularly on older or heavily used appliances. Some marks may be permanent due to wear, corrosion, damage or heat effects.
The Technician will take reasonable steps to protect surrounding surfaces, however the Client should move or cover items that may be sensitive to cleaning products or incidental splashes. The Company does not accept liability for damage to items left exposed against clear advice from the Technician.
9. Damage, Liability and Insurance
The Company will exercise reasonable care in delivering the Services. If the Company or its Technician causes damage to the Clients property through negligence, the Company will at its option repair the damage, pay the reasonable cost of repair or provide a fair replacement where repair is not possible.
The Company shall not be liable for any damage or deterioration to appliances or parts that are already faulty, corroded, worn, improperly installed, or at the end of their serviceable life. This includes, without limitation, seals, bulbs, knobs, buttons, glass doors, hinges, enamel surfaces and internal linings that may fail or break during normal cleaning.
Any claim for damage or loss must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Client should provide details and, where possible, photographs to assist with assessment. Failure to notify within this period may affect the Companys ability to investigate and resolve the issue.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot legally be excluded under UK law.
Subject to the preceding paragraph, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of enjoyment arising from the performance or non performance of the Services. The Companys total aggregate liability to the Client in respect of any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific appointment giving rise to the claim.
10. Warranty and Service Issues
The Company aims to provide a high standard of service. If the Client is not satisfied with any aspect of the work carried out, they should contact the Company within 24 hours of completion, explaining the issue in detail. Where appropriate, the Company may arrange for a Technician to revisit the Premises to inspect the work and, if necessary, to carry out reasonable remedial cleaning.
This service warranty applies only to the specific cleaning completed and does not cover subsequent soiling due to normal use, nor issues caused by misuse or failure to follow any care instructions provided by the Technician.
11. Waste Handling and Environmental Regulations
The Company will handle waste generated during the cleaning process in accordance with applicable UK waste and environmental regulations. This may include the temporary collection of waste residues, disposable materials and packaging used during the appointment.
Where practicable, the Company will minimise waste and use products that are effective for professional cleaning while being mindful of environmental considerations. Any hazardous substances will be handled responsibly and in accordance with manufacturers instructions and relevant regulations.
Unless otherwise agreed, general household waste that is not produced by the Company during the Services remains the responsibility of the Client. The Company does not provide a general waste clearance or disposal service.
12. Access, Health and Safety
The Company and its Technicians will comply with relevant health and safety requirements while on the Premises. The Client agrees to provide a safe working environment and to inform the Technician of any specific health and safety risks that are known or ought reasonably to be known to the Client.
The Company reserves the right to withdraw its Technicians and suspend the Services if it considers that the Premises present a risk to health or safety or if the Technician is subjected to abusive, threatening or inappropriate behaviour. In such circumstances the Company may treat the appointment as a late cancellation and apply relevant charges.
13. Privacy and Personal Data
The Company will collect and use personal data provided by the Client for the purpose of managing bookings, delivering the Services, processing payments and handling queries. The Company will take reasonable steps to keep such information secure and to use it only for legitimate business purposes in accordance with applicable data protection laws in the United Kingdom.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, public transport disruption, accidents, illness, pandemics, government restrictions or failures of utility services.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the way in which it operates. The version in force at the time of the Clients booking will apply to that appointment. Continued use of the Services after changes take effect will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or any contract between the Client and the Company.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations at any time, provided that this does not reduce the level of protection provided to the Client under these Terms and Conditions.
These Terms and Conditions, together with any booking confirmation and any additional terms expressly agreed in writing, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
